Terms and Conditions

1. Scope, acceptance and definitions

These Terms govern access to ToteRentalSuite, a hosted software platform for tote, reusable moving box, moving crate and moving bin rental operators. By creating an account, accepting a paid subscription, or using the platform, the customer agrees to these Terms. The person accepting confirms that they are at least 18 and have authority to bind the relevant business.

The service is positioned primarily for business customers. If a person nevertheless qualifies as a consumer under mandatory law, their non-waivable consumer rights remain unaffected.

“ToteRentalSuite”, “we”, “us” or “our” means the SaaS service operated by ToteRentalSuite under the trading name ToteRentalSuite. The service provider may operate as an individual and is not represented as an incorporated company. “Platform” means the ToteRentalSuite software and related hosted services. “Operator” means the business account holder using the Platform to operate a rental business. “Authorised User” means a person permitted by an Operator to use its account. “Subscription” means a paid plan. “Customer” in these Terms means the Operator purchasing the Platform; “End Customer” means a person who books or pays an Operator.

2. Accounts and security

Operators must provide accurate business, contact and billing information, keep it current, protect credentials, and promptly report suspected unauthorised access. The Operator is responsible for its Authorised Users, their permissions and activity, and must ensure they use the Platform lawfully. Accounts may not be shared outside the subscribing business or used to evade plan limits.

3. The service and evolving features

The Platform supports bookings, customer records, inventory, invoices, payments, delivery and pickup workflows, operator booking websites, QR tracking and business communications. Features and limits depend on the selected plan. We may refine interfaces, workflows and features while maintaining the core subscribed service and giving reasonable notice of materially adverse changes where practicable. Clearly identified beta or preview features may change or be withdrawn.

The Free plan is subject to the limits displayed on the pricing and billing pages, currently including a monthly successful-booking allowance and limited public-site/payment features. Paid Growth and Pro plans provide the features and limits shown at purchase. Custom arrangements require a written order or agreement.

4. Paid subscriptions, renewal, tax and Stripe

Paid plans are billed in the currency and cycle shown before checkout and renew automatically until cancelled. Prices exclude taxes unless stated otherwise. The Operator is responsible for applicable taxes, subject to taxes ToteRentalSuite is legally required to collect. Stripe processes platform subscription payments; ToteRentalSuite does not store full card details.

The Operator authorises recurring charges for each renewal. Failed payments may be retried by Stripe. During a reasonable grace period, features may remain available; continued failure may lead to restrictions, suspension or downgrade. Upgrades, downgrades and other plan changes follow the timing, proration and confirmation displayed by Stripe’s secure billing flow. A downgrade may reduce features or limits; Operators should export or adjust affected data beforehand.

Before starting Stripe Checkout, the Operator should review these Terms, the Privacy Policy and the Refund Policy. Stripe Checkout may also present Stripe’s own terms and privacy information.

5. Cancellation and refunds

Cancellation normally takes effect at the end of the current paid billing period. Access continues until then unless there is a Terms violation, payment issue, or an expressly requested and accepted immediate cancellation. A correctly processed end-of-period cancellation prevents further renewal. Cancellation does not automatically refund any payment.

A new paid subscriber may request a full refund of the first successful subscription payment within 14 calendar days after that payment. Requests made in time are reviewed without requiring proof of dissatisfaction, except where there is credible evidence of fraud, abuse, chargeback manipulation or a material Terms violation. The period applies only to the first successful paid subscription charge for a new customer and does not restart after a plan or billing change, cancellation and resubscription, a replacement account, or changed billing details.

The commercial refund period does not normally cover renewals, unused time after the 14-day period, usage charges, third-party costs, Operator-to-End-Customer payments, Stripe Connect transactions, or amounts collected by an Operator. Refunds require authorised administrator review, may be returned to the original payment method, and may take additional business days to appear. No automatic or prorated refund is normally provided after the period, but mandatory statutory rights and legally required or appropriate discretionary exceptions remain available. The Refund and Cancellation Policy forms part of these Terms.

6. Operator business and End Customer responsibilities

The Operator—not ToteRentalSuite—is the seller, rental provider and contracting party for its End Customers. The Operator is solely responsible for its products, availability, descriptions, pricing, deposits, taxes, bookings, rental terms, damage rules, delivery, pickup, safety, refunds, customer service and legal obligations. The Operator must publish appropriate privacy, rental and refund notices and have a lawful basis for customer communications and marketing.

Subscription payments from Operators to ToteRentalSuite are separate from End Customer payments to Operators. ToteRentalSuite’s SaaS Refund Policy never governs an Operator’s customer transaction.

7. Stripe Connect and Operator payments

Where enabled, End Customer payments are processed through the Operator’s connected Stripe account. The Operator must maintain that account, complete onboarding, comply with Stripe’s agreement, handle disputes, chargebacks, refunds and taxes, and keep payout information accurate. ToteRentalSuite may transmit payment and invoice instructions to Stripe but does not become the rental provider or beneficial recipient of the Operator’s customer revenue.

8. Acceptable use

Users must not: break applicable law; infringe rights; upload malicious code; probe or bypass security or tenant isolation; access another customer’s data; scrape or overload the service; reverse engineer except where law expressly permits; misrepresent identity or transactions; use the Platform for fraud, spam or unlawful discrimination; store unnecessary sensitive data; or help others do so. We may investigate abuse and take proportionate protective action.

9. Intellectual property, Operator content, feedback and confidentiality

ToteRentalSuite and its licensors own the Platform, software, design and related intellectual property. Subject to these Terms and payment, the Operator receives a limited, non-exclusive, non-transferable, revocable right for its Authorised Users to use the Platform for its internal business.

The Operator retains ownership of its content and data. It grants ToteRentalSuite and its subprocessors the limited rights needed to host, copy, transmit, protect, back up and otherwise process that content to provide, secure and support the service. The Operator confirms it has the necessary rights and lawful basis. Feedback may be used without restriction or payment, provided we do not publicly identify the contributor without permission.

Each party should protect non-public business, security and technical information received from the other using reasonable care, and use it only for the service, except where disclosure is required by law or the information is already lawfully public or independently known.

10. Third-party services

The Platform depends on services such as Stripe, hosting infrastructure, email delivery and Google Analytics where consented. Third-party services have their own terms, availability and processing practices. We are not responsible for a third party’s independent acts, but this does not remove responsibilities that mandatory law places on us.

11. Availability, maintenance, changes and backups

We aim to provide a reliable service but do not promise uninterrupted or error-free operation. Planned or emergency maintenance, internet failures and third-party incidents may affect access. We may change the Platform for security, legal, technical or product reasons. Operators should maintain reasonable exports or independent records needed for business continuity and verify critical booking, inventory and financial information.

12. Suspension, termination, export and deletion

We may suspend or terminate access for material breach, non-payment, fraud, security risk or legal requirement, using proportionate notice where practicable. The Operator may cancel its Subscription at any time. Account closure is distinct from subscription cancellation and Stripe Connect disconnection.

Before closure, the Operator should request an export. Following termination, data may be retained temporarily for export, security, disputes and backups, and financial or other records may be retained where law requires. Data is then deleted or anonymised under the retention schedule and Data Processing Addendum. Current retention periods are described in the Privacy Policy.

13. Reasonable disclaimers, liability and indemnity

The Platform is provided with reasonable care and skill. To the extent permitted by law, implied warranties are excluded and the Platform is not legal, tax, accounting, insurance or safety advice. Operators remain responsible for business decisions and End Customer transactions.

Nothing limits liability that cannot lawfully be limited, including liability for fraud, fraudulent misrepresentation, wilful misconduct, or death or personal injury caused by negligence where applicable. Subject to that rule, neither party is liable for indirect or consequential loss, loss of profits, revenue, goodwill or anticipated savings. ToteRentalSuite’s aggregate liability arising in a 12-month period will not exceed the fees paid or payable for the affected service during that period. Mandatory law prevails over this allocation.

To the extent permitted by law, the Operator will defend and indemnify ToteRentalSuite against third-party claims arising from the Operator’s unlawful content, End Customer rental activity, breach of law, or material breach of these Terms. We will provide reasonable notice and cooperation, and the Operator may not settle a claim in a way that admits our fault or imposes obligations on us without consent. Mandatory law prevails.

14. General legal terms

Neither party is liable for delay caused by events beyond reasonable control, except payment obligations already due. Notices may be sent electronically to account email addresses or displayed in the Platform. We may update these Terms; material changes will receive reasonable notice and, where appropriate, versioned re-acceptance. Historical versions and acceptance records are retained.

The Operator may not assign these Terms without consent, except as part of a bona fide business transfer; we may assign them to an affiliate or successor while preserving mandatory rights. If a provision is unenforceable, it is adjusted only as necessary and the rest remains effective. Delay in enforcement is not a waiver. These Terms, incorporated policies and any written order form are the entire agreement.

These Terms are governed by the laws of . Disputes are subject to , without limiting any mandatory consumer venue, choice-of-law or jurisdiction rights. The parties should first attempt to resolve a dispute in good faith through the support contact below. No clause excludes mandatory statutory rights.

15. Contact

Questions about these Terms may be sent to hellow@toterentalsuite.com.